Q1: How does the steam eye mask work?
It is air-activated. Once the pouch is opened, the iron powder inside reacts with oxygen to generate a steady warmth of 40ºC and comforting steam to relax the eyes.
Q2: What is the minimum order quantity (MOQ)?
The standard MOQ is 2,160pcs for regular orders. For custom OEM/ODM printing, the MOQ is generally 50,000pcs due to printing requirements, though this is negotiable.
Q3: Are samples available for testing?
Yes, we can offer samples for free. The freight cost is typically covered by the customer.
Q4: How should the product be stored?
It should be stored in a dry, ventilated warehouse away from moisture and heat to ensure the integrity of the self-heating components.
Q5: How is product quality controlled?
Our facility employs professional technicians and inspectors who test samples every 2 hours. We also accept third-party inspections from organizations like BV or SGS.
Q6: Do you accept third-party factory inspections?
Yes, we fully support third-party inspections to ensure transparency and quality compliance.