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Frequently Asked Questions
1. Why choose our cold therapy machines?
We are a direct manufacturer with a 12,000 square meter facility and over 10 years of professional experience in home care devices. We offer competitive pricing, OEM/ODM customized services, and adhere to international standards including ISO, CE, and ROHS.
2. How quickly can I receive a quotation?
We usually provide a formal quote within 24 hours after receiving your inquiry. For urgent requests, please specify in your communication so we can prioritize your inquiry.
3. What is the lead time for samples?
Once the sample charge is confirmed and necessary files are received, samples are typically ready for delivery within 3-7 business days.
4. What are your payment and delivery terms?
We accept T/T (30% prepayment), D/A, and DP. For delivery, we offer FOB, CIF, and CFR terms based on your specific requirements.
5. What is the typical delivery timeframe for bulk orders?
For OEM orders of approximately 2,000 pieces, we generally complete delivery within 25-35 days, depending on the specific customization requirements.